Shipping policy

Shipping Policy

Thank you for shopping with Penntoy.

Order Processing

  • Orders are processed within 24 hours of confirmation.
  • Orders placed on weekends or holidays may require additional processing time.

Delivery Time

  • Estimated delivery time is 1–5 business days depending on your location.
  • Delivery times may vary during peak seasons, holidays, or due to circumstances beyond our control.

Cash on Delivery & Inspection

  • We offer Cash on Delivery (COD) for eligible orders.
  • Customers are allowed to inspect the package upon delivery before completing payment, provided this service is available through the shipping carrier in their area.
  • The package should be inspected without using or damaging the product.

Shipping Updates

Once your order has been shipped, you may receive updates regarding the delivery status.

Failed Deliveries

If a delivery attempt is unsuccessful due to incorrect information or customer unavailability, additional delivery charges may apply.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.