Refund policy

Refund & Return Policy

At Penntoy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order.

Return Conditions

• The return request must be made within 14 days from the delivery date.
• Products must be unused and in their original condition and packaging.
• Products damaged due to misuse are not eligible for return or exchange.
• Proof of purchase or order number is required.

Refund Process

• Once the returned item is received and inspected, we will notify you regarding the approval of your refund.
• Approved refunds will be processed using the original payment method whenever applicable.
• Shipping fees are non-refundable unless the product received is damaged or incorrect.

Exchanges

We only replace items if they are defective, damaged, or if an incorrect item was delivered.

Contact Us

For any return or exchange requests, please contact our customer support team and provide your order number.